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Netcracker Technology today announced the launch of its Netcracker 2020 product suite, designed to help service providers focus on their customers' digital lifestyle. This comprehensive suite enables service providers to transform customer engagement, dynamically evolve their digital ecosystem, and achieve new levels of automation and security, empowering them to innovate and excel in the 5G digital economy.
The Netcracker 2020 suite, including the "Customer Engagement" product and services, has been re-engineered and enhanced to meet the demands of the 5G era. The new digital product lineup is fully open, standards-based, and cloud-native, allowing service providers to develop and deploy custom enhancements or joint functionalities using low-code platforms and blueprint-driven methods. With continuous short-cycle updates, service providers can quickly access innovative features without disrupting ongoing operations. At the core of the Netcracker 2020 platform lies an industry-leading security framework, ensuring the highest levels of validated security and privacy protection, especially critical in today's era of increased cyber threats, breaches, and attacks.
As the world adapts to the uncertainties of the post-COVID-19 environment, service providers are seeking to enhance efficiency in remote interactions between consumers and businesses. Netcracker 2020 leverages AI-driven contextual interactions to predict customer needs, fundamentally transforming how services are delivered. These interactions not only solve problems but also integrate the service provider's offerings with those of partners and rich 5G experiences, enabling the creation of innovative new services. With customers increasingly becoming the top priority, service providers can now dynamically create and deliver personalized products, offering unique gaming-style user experiences and cross-partner loyalty programs.
In today's increasingly partner-dependent digital economy, managing complex relationships, interactions, and business models is crucial. Netcracker 2020 is designed to dynamically adapt to rapidly changing business and market demands. With automated customer onboarding, simplified lifecycle management, and partner-centric B2B2X opportunities, service providers can position themselves as leaders in the platform-based monetization of new market opportunities.
As services, networks, and partnerships grow more complex, achieving full automation at all levels becomes essential. Netcracker 2020 eliminates manual tasks and drives automation across network domains, service domains, business workflows, and channels. This automation is particularly critical as the industry rapidly moves toward cloud-native, open 5G networks and demanding edge cloud applications. The Netcracker 2020 digital application is designed as a cloud-native solution, capable of running in multi-cloud environments with the same high performance and flexibility as on-premises platforms. This includes a market-leading security architecture and trust center, which has become the industry standard.
Bob Titus, Netcracker's Chief Technology Officer, commented: "Netcracker 2020 is the culmination of over 25 years of experience in providing and operating critical systems for global service providers, supporting new business models, super automation, cloud adoption, and result-driven open-source delivery models. Perhaps most importantly, it underscores our unwavering commitment to delivering a superior digital-first customer experience."
Netcracker Technology, a wholly owned subsidiary of Hitachi, is dedicated to delivering transformational digital solutions for global service providers. Our comprehensive software solutions and professional services empower providers to drive digital transformation, unlock opportunities in cloud, virtualization, and emerging mobile ecosystems. With a proven track record of over 25 years of delivering superior services, our unique combination of technology, expertise, and professional knowledge helps companies transform their networks and deliver exceptional customer experiences.
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